Riccardo Serra

Experienced Manager (Manager-GM-OP) PDF Version:"Not Available Yet"

Hello! As you may had guessed I am originally from Italy (SARDINIA) and I spent most of my youth travelling, studying and working all around the world. Computing was the only thing I could see me doing in my whole future... but then, during my travelling I have been helping a frined as a waiter. That day my life change completely. At this point, I realised how much you can learn about people. culture, attitude etc.... and how much that could be useful in my everyday life during this particular momento. It was an amazing discovery for me and it was positive challenging, and it make me self-aware of how underestimated is the job of waiters. Once promoted as a key holder (manager on duty)... everything started being very clear. I was in the right path and I was willing to learn anything I could regarding managing people and data-analysis. Recentely I have been working with different company for short periods as a "Opening Manager", witch means I have been working with the new start-up business owners prior the existance of the same, till when they were not stable and profitable. Now, I am looking for the place where my skills can be tested and possibly where I can stay and grow for a long-term

Looking forward to hearing from you!

Expertise

Complain-solving

I personally think that dealing with complains should always be handle by a Manager or a very good trained team member. In fact, according with the results of the dealing, you could end up with 1 lost guest and all the consequences of it, or you could end up gaining a new regular guest.

Mirror Effect

I am naturally positive, smiling and energetic. An happy looking environment is the key of success and it's my main priority.

Control-freak

I like to get to know as much as I am allow to. No, I am not a spy. Simply, it's just knowing good and bad side of the business that you can make sure to always be prepared for the future outcomes and also to have all the information you need to understand, forecast and improve the business.

Employment and Training

I have been really satisfy from the results of my personal employment and tranining. It's about understand people just after a short-time, well-organised interview... and then It is one of the best part of the job. It is amazing to share knowledges with others, be responsible of their success, and it is such of good feeling when you see them in higher roles.

Skills

Branding
75%
Customer Service
95%
Organisational Skills
90%
Communication Skills
95%
Team Work
100%
Loyalty and Caring
100%
Flexibility
80%
Analyze, Synthesize & Interpret Information
85%
Critical Thinking
80%

Work Experience (Management Related)

2017 - Present

Opening Manager

Tiger and PIG (Brixton)

United Kingdom, London

2016 - 2017

General Manager

BabaBoom (Battersea Rise)

United Kingdom, London

2013 - 2016

Waiter to Manager

Carluccio's

United Kingdom, London

Education

3 years

Computer Science

University of California

United Kingdom, London

5 years

Institute of Technology and Computing

Iglesias, ITALY

United Kingdom, London

1 test

Alcohol License (UK)

Mitcham, London

Many other certification and online courses. Please ask !

Interest

Books

I have recently started again reading and stopped watching tv

Computing

I do work for my own project and also as a freelance. I always enjoyed computing and I particularly love programming and Analysis.

Meditation

This is for me the only way to understand reality in his original form, and this is the best way to listen carefully to your inner-self without external interference

Contact

Current Home
Clapham Junction
SW11 XXX
Phone Number
+44 (0) N/A
Mobile Number
+44 (0) N/A
Email
hello@riccardo-serra.com